Abstrax Terms and Conditions

By entering or using this website, you agree to these Terms and Conditions of Use and all applicable laws and regulations (the “Terms”). You agree that you are responsible for full compliance with all such Terms. If you do not agree to any of these Terms, please exit the website and you are not authorized to use or access this website. By using this website or ordering any products from Abstrax Tech, (“Abstrax”) you consent and specifically agree to fully comply with the Terms. These Terms apply to any and all uses of this website.

Abstrax is providing this website to you for use “AS IS” and you acknowledge that you are using the website at your own risk. All goods or services available on this website are being offered and sold “AS IS”. To the maximum extent allowed by law, Abstrax is disclaiming and making no warranties, expressed or implied, concerning this website, its content, or the products and service offered on this website, including any warranty as to the fitness for use or intended results, non-infringement, continuous operation, compliance with all laws applicable to you, or that information transmitted during the use of this website will be successfully and fully transmitted or received. These limitations also apply to any other website whether owned by Abstrax or by a third party that may be linked to this website. These Terms and the use of this website are governed by California law without regards to any conflict of laws rules, or any international rules, regulations, or treaties.

This is a limitation on the liability of Abstrax. To the maximum extent allowed by law, under no circumstances are Abstrax or its suppliers liable for damages of any nature, including, but not limited to damages for loss of profit, loss or corruption of data, or any business interruption, that arise out of the use or inability to use this website or the products sold on this website. This limitation applies even if Abstrax or its authorized agent has been notified orally or in writing of the possibility of such damage.

The information that appears on this website may include technical, typographical, or photographic errors and is subject to change. Abstrax does not warrant that any of the information or materials on this website are accurate, complete, or current. From time to time, Abstrax may change the information or materials contained on this website, without notice, and will post any changes to this website. Abstrax has no obligation to and is not making any representation that it will update any of the information or materials contained on this website. By using this website, you agree to be bound by the then current version of these Terms. If any portion of these Terms are deemed unlawful, void, or unenforceable for any reason, then such portion shall be deleted and shall not affect the remaining Terms.

Third-Party Services:
Abstrax may use various third-parties to provide or assist it in providing services and products, such as marketing companies and payment processing companies. As such, some of your information obtained by Abstrax will be disclosed and forwarded to its third-party suppliers to allow them to provide their services and by your use of this website you consent to Abstrax’ disclosure of your information to such third-party suppliers. Some of the third-party suppliers used by Abstrax have their own privacy policies that will govern any information Abstrax is required to provide for any purchase you make. You may and should view the privacy policies of the third-party suppliers to obtain the details of how your personal information will be handled by these third-party suppliers. The third-party suppliers may be in any location around the world. As such, if you conduct a transaction or purchase over this website, your information may become subject to the laws of the jurisdiction(s) in which that third-party supplier is located. Abstrax is not liable in any manner for the acts or omissions of any third-party supplier.

Abstrax may use third party content on this website, including links to other third-party websites, strictly as a service. Abstrax does not control, approve, monitor, or recommend any third party or third-party content. Abstrax makes no warranties concerning the third parties or the content, accuracy, or reliability of any information on a third-party website. You should review the terms and conditions of any third-party website prior to using it.

Product Use:
By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence. If you are a minor you may not use or purchase any product or services from this website without the prior consent of your parent or guardian. You further agree that you will not use any product purchased from Abstrax for any illegal or unauthorized purpose and will not violate any laws applicable in your jurisdiction.

The products purchased from Abstrax may be used in a variety of applications and the concentration of terpenes for different products varies. Terpenes are naturally present in most plants and all aromatic plants. Though terpenes are found in common foods, beverages, flavorings, fragrances, fruits and vegetables, it is very important for you to understand that these terpenes must be used at safe concentrations for their intended use. You expressly agree that you are solely responsible for any use of the terpenes by you or any third party associated with you in any manner. You further expressly agree that you fully release, defend, indemnify and hold Abstrax, its officers, directors, shareholders, employees, and agents harmless from any claims arising out of the use of the products, as more fully set out below. You agree to be solely responsible to determine the levels of concentration that are safe for your intended use. Any levels stated in this website are merely examples and are not recommendations, warranties, or representations.

You agree to fully indemnify, defend and hold Abstrax and its subsidiaries, affiliates, directors, officers, shareholders, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, fully harmless from any claim, cost, liability, action or actions, expense (including without limitations reasonable attorneys’ fees and expert witness costs), or demands made by any third-party, arising out of or relating in any manner to your use or misuse of this website, the services or products sold by Abstrax on this website, or from your breach of these Terms.

There are or may be various links on this website. Abstrax has not reviewed and is not endorsing or recommending any other website linked to Abstrax’ website. Abstrax is not aware of or responsible in any manner for the contents of any website linked to this website. Your use of any website linked to this website is wholly at your own risk.

If you purchase services or products from or send emails to sales@abstraxlabs.com, it may result in your being added to Abstrax’ marketing list, whether operated by Abstrax or its third-party marketing service provider. By providing your email address, you consent to Abstrax’ use of your email address for marketing or other purposes. At any time, you may opt out of the use of your email by using the unsubscribe feature in our emails.

Shipping Policy
Your satisfaction is our highest priority. We maintain every effort to ship your order within 24 hours of receiving it, Monday through Friday 8am to 5pm PST.  Orders placed after 12:00pm PST may be shipped the following day. During busy periods or if your item is not in stock, it may take up to 3 business days for your order to ship. If it takes more than 3 business days for our order to ship for any reason, you will be notified via email.

All shipped orders are insured. Once the order has shipped, you will receive the tracking number via email.

If you have any questions regarding your existing order, please do not hesitate to contact us at sales@abstraxlabs.com. Please include your order number in your email to help expedite your service. 

Return Policy The satisfaction of our customers is important to us. If you are not 100% satisfied with your purchase, simply send it back within 30 days of purchase and we’ll refund the full cost of the item excluding the shipping costs. 
To be eligible for a refund, your item must be unused and in the same condition as you received it. It must also be in the original packaging, including original shrink-wrapped cap seal. Any damaged items, items not in original condition or missing parts (ie. incomplete sample kits) cannot be refunded. Any items returned more than 30 days after the delivery date cannot be refunded either. Thank you for your understanding.

Once we receive your item and approve it, you will receive an email notification with the confirmation of your refund to your original payment method. Please allow up to 5 business days for the refund to be reflected on your account. 

Late or Missing Refunds:
If you haven’t received a refund after 6 business days from the refund confirmation, please check with your bank or credit card provider since processing times can vary. If you’ve done that and the refund is not reflected on your account, please contact us at kurt@abstraxlabs.com and we'll be happy to assist you to make sure you receive your refund.

Sale Items:
Unfortunately, all sale items are subject to final sale and not eligible for any returns or exchanges.

Exchanges & Shipping:
We only replace defective or damaged items. If you would like to exchange an item, please send us an email at sales@abstraxlabs.com with the exchange details and return your item to:

Abstrax LTD
638 Camino De Los Mares, Suite H130 - 492.
San Clemente, CA, 92673

Please keep in mind that shipping costs are non-refundable and we don't cover return shipping fees. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service to return your item or to purchase shipping insurance since we can't guarantee that we receive non-insured, non-trackable shipping items.

Notice to California Residents:
In compliance with California Civil Code, section 1789.3, Abstrax provides the following information: the provider of this website is Abstrax Tech, 15550 Rockfield Blvd., Suite B-120, Irvine, CA 92618; (562) 294-5805. There are no charges by Abstrax for use of this website. If you desire to file a complaint regarding the services or products received or this website, please send an email to Abstrax at sales@abstraxlabs.com. You may also file a complaint with the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing, to 1625 N. Market Blvd., Ste N-112, Sacramento, CA 95834-1924; phone (800) 952-5210.

Contact Information:
Abstrax Tech,
15550 Rockfield Blvd., Suite B-120
Irvine, CA 92618
Phone (562) 294-5805

Thank you for your cooperation and understanding.